Mark Thompson and SM UK

SM UK recently spoke with Paul Clare, Senior Transport Manager of Mark Thompson Transport, here’s what he had to say.

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What were the customers main pain-points?

Mark Thompson Transport Paul Clare

Key issues related to visibility around lorries, particularly their blind spots. Also, the difficulty of proving what happened in an accident and who was at fault.

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What vehicle safety solution were installed?

Mark Thompson Transport Paul Clare

2 different packages installed onto the different type of LGV or HGV’s they had.

3 camera system was installed onto their tractor units, which included nearside and offside viewing cameras as well a forward facing camera.

4 camera system installed onto their rigid units, which included all the above, and a rear view camera too which can be used when reversing.

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How has it made operations easier for the company and drivers?

Mark Thompson Transport Paul Clare

Their drivers have now said its made it far easier for them to manoeuvre their lorries around obstacles as they have visibility of areas that they didn’t do before. Even turning at junctions, it now gives them a ‘peace-of-mind’ as another checking visual before attempting a turn or manoeuvre.

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Have they noticed a change in driver behaviour?

Mark Thompson Transport Paul Clare

Drivers are now being safer on the roads, and they have noticed a reduction in severe repairs from bumps or scrapes on their vehicles. Driver behaviour has improved as they are aware they can me monitored and any poor or reckless driving van be captured on video footage.

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Is it an easy system to use and operate?

Mark Thompson Transport Paul Clare

The system is easy to use and understand both from a user and a manager’s point of view. From viewing previous footage to using the system live and in action.

“We operate environmentally friendly vehicles, fitted with the latest technology enabling the team to monitor tracking, driver performance, completion time and vehicle management”

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Does the solution installed by SM UK fit with this statement?

Mark Thompson Transport Paul Clare

Yes, absolutely. The safety of our fleet is at the top of our priorities and other road users and by having the SM UK camera systems installed onto our fleet, we have the latest technology to enable our team to monitor what we need to, and also help our drivers do their day to day jobs too.

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Tell us about your experience with SM UK and the overall service and support provided?

Mark Thompson Transport Paul Clare

From the first meeting to now, our Account Manager has answered any questions we may have and also provided us with the technical knowledge we needed to understand the system too.

The level of service we receive during our initial installs was very professional, and the aftercare and service we still receive to this day is some of the best we’ve known. If we have a problem, we report it to SM UK and their team deal with it as soon as they can and make us feel like we’re the top of their list.

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What products were installed?

Mark Thompson Transport Paul Clare

3 camera system (tractor units only)

4 camera system (rigid units only)

7 inch monitor mounted in cab to allow a full 360 site for the driver

500GB hard drive to store footage from cameras

“The level of service we receive during our initial installs was very professional, and the aftercare and service we still receive to this day is some of the best we’ve known. If we have a problem, we report it to SM UK and their team deal with it as soon as they can and make us feel like we’re the top of their list.”

Recommended by Mark Thompson Transport

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